Refund & Return Policy

At Karinamira, we want you to love every piece you purchase. If your order does not meet your expectations, we are happy to assist you with a return or refund request according to the policy below.

1. Return Eligibility

To be eligible for a return, items must be:

Unworn and unused
In original condition
Free from makeup, perfume, stains, or damage
With original tags attached (if applicable)
Returned in the original packaging

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Final sale items
Discounted clearance items
Items marked as non-returnable
Products that have been worn, washed, altered, or damaged

3. How To Request A Return

To start a return, please contact our customer support team:

📧 Email: service@karinamira.com

Please include:

Order number
Email address used for the purchase
Reason for return
Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is incorrect
The item arrives damaged
There is a confirmed quality issue

We recommend using a trackable shipping service when returning items, as we are not responsible for lost return packages.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping fees are non-refundable unless the return is caused by an error on our part.