One-shoulder Stretch Satin Pleats Maxi Dress

Product Description:

This satin mermaid gown perfectly blends elegance and sensuality. It features a one-shoulder neckline, draped side pleats, a fitted mermaid skirt, and an open back. The lustrous satin and fluid cut create a refined yet curve-enhancing silhouette, perfectly balancing simplicity and luxury—ideal for red carpet events, formal dinners, or weddings.

Product Highlights:

• One-Shoulder and Draped Pleats: The one-shoulder neckline accentuates the collarbone and shoulder line, while sculptural side pleats add artistic dimension, framing the upper body with exquisite drama.
• Mermaid Silhouette: The tight skirt flares out like a mermaid, swaying with every step, creating a dynamic and elegant look that accentuates the woman's curves.
• Open Back: The open back silhouette complements the one-shoulder front, showcasing the graceful back and adding a subtle touch of sensuality to the elegant look.

Product Details：

• Fabric: Satin
• Closure: Concealed back zipper

Please Note:

• Due to different sizes, positions and fabric elasticity, there may be a 1-2 cm deviation.
• Minor color differences may exist due to batch differences.

Receiving Time = Order Processing Time + Shipping Time

Note: You will receive a confirmation email after placing your order, and a tracking number via email once your order is shipped. Some orders may require additional address or payment confirmation.

Total Processing Time = Quality Check + Packaging + Inventory Allocation (Processing begins after payment confirmation)

1. Order Processing Time:

Regular items: 3–7 business days

Custom items: 5–10 business days

(Extended during holidays/sales)

2. Shipping Options:

Standard (Worldwide): 12.99(Freeover109), 7–12 business days, PO Box/APO accepted

Express (Worldwide excl. remote areas): $25.99, 6–10 business days, signature required

(*Excludes remote islands)

3. USA / Europe:

Standard: 7–12 business days

Express: 6–10 business days

4. Address Format:

Country – City – Street – Building – Unit – Postal Code

5. Tracking:

Use 17Track. Standard: updated within 7 days; Express: active within 48 hours.

6. Important Notes:

We are not liable for incorrect address, customs delays, or force majeure. For damaged packages, refuse delivery and contact us immediately. Claims must be filed within 30 days and resolved within 180 days.

7. Contact Us:

Email: support@sylviar.com

Service Hours: Monday – Friday, 8:00 – 18:00 (GMT+8)

Return & Cancellation Policy – Sylviar

Note: Before returning any item, you must contact support@sylviar.com. Unauthorized returns will not be refunded.

Cancellation Policy:

Within 24 hours of placing the order: Full refund

24–72 hours: 70% of product price + full shipping cost refunded

After 72 hours (before shipment): 50% of product price + full shipping cost refunded

After shipment: Cancellation is not possible

Order Changes (size, color, address, etc.):

Within 24 hours: Reply to the confirmation email to request changes

After 72 hours: The order enters production. Changes requested after this time will incur a 20%–50% modification fee (based on production progress). If you decline the fee, the order will be produced as originally confirmed.

Return Policy – Standard Size Items:

Submit a return request within 14 days of receiving the item

The item must be unworn, unwashed, unaltered, with all original tags and packaging intact

For returns not caused by quality issues: The original shipping fee will not be refunded, and the buyer is responsible for return shipping costs

For damaged/defective/incorrect items: Send clear photos for verification, then a full refund will be issued

Custom Size / Custom Color Items:

Returns or exchanges are not accepted unless there is a confirmed quality issue caused by us

If you believe there is an issue, contact us within 14 days with detailed photos

Non-returnable Items:

Custom size / custom color / custom design dresses

Clearance or final sale items

Items missing original tags, or showing signs of wear, stains, odor, damage, washing, or alteration

Return Conditions:

The item must be unworn, unwashed, unaltered, with no stains, perfume, body odor, pet hair, or damage

All original packaging and tags must be included

Unauthorized returns will be rejected or sent back to you at your own cost

For returns not caused by quality issues: The buyer is responsible for return shipping costs, customs duties, and any related taxes

Sylviar reserves the right to inspect all returns. If the conditions are not met, the refund may be denied

Exchanges:

Only accepted for damaged or defective items

If the size issue is caused by incorrect measurements you provided: We offer free alteration, but you are responsible for the return shipping cost

Return Process (Step by Step):

Email support@sylviar.com within 14 days of receiving the order

Provide your order number and clear photos showing the issue (for size issues, include photos of the garment laid flat with a measuring tape)

Wait for return approval and return instructions

Ship the item back using all original packaging and share the tracking number with us

After we receive and inspect the return, we will process your refund within 3–5 business days

Additional Notes:

Due to manual measurement, please allow a tolerance of approximately 1 inch (2.5 cm)

Please inspect the item immediately upon arrival, before removing any tags or packaging

If you have any questions, please contact support@sylviar.com